Frequently Asked Questions
How do I place an order?▾
Add the styles you like to your cart, complete the checkout form with your shipping details, and we'll confirm your order on WhatsApp right away. The whole thing takes about two minutes.
How do I pay?▾
After you place your order, we send payment instructions directly to you — PayPal, bank transfer, or other common options. Payment is due before dispatch, and we confirm receipt the same day.
How long does delivery take?▾
Orders ship within 48 hours and typically arrive in 5–15 business days depending on your country. Every parcel is tracked, and we share the tracking number by WhatsApp as soon as it's on its way.
What quality are the bags?▾
Our pieces are 1:1 premium quality — same materials, hardware and craftsmanship as the originals. Every item is quality-checked before it leaves our warehouse, and what you see in the photos is what arrives.
Can I change or cancel my order?▾
Yes — message us on WhatsApp as soon as possible. If the parcel hasn't shipped yet, we'll change or cancel it free of charge.
Will I be charged customs duties?▾
Possibly, depending on your country's import rules. Duties are set by your local government, not by us. We mark parcels at their true value and can't avoid customs charges — but we'll always help you track down a parcel that gets held.
What if my parcel is lost or damaged?▾
Report it within 7 days of the expected delivery date with photos, and we'll either reship your order or refund you in full. You're not left chasing the carrier alone — that's our job.
How do I reach a real person?▾
WhatsApp +852 5464 5531, 7 days a week. We usually reply within a few hours.