Returns & Refunds

We want you to love what arrives. If something isn't right, we make it right — within 30 days of delivery.

We cover you when

• ✦The item arrives damaged or defective — report it within 7 days of delivery and we'll replace it or refund you in full.
• ✦You receive the wrong item or wrong color — we pay return shipping and reship the correct one immediately.

Changed your mind?

You may return an unused, undamaged item in its original packaging within 30 days for a refund (minus return shipping). Message us on WhatsApp first with your order number — we'll guide you through it, no automated forms.

How to start a return

WhatsApp +852 5464 5531 with your order number (starts with EM) and a photo of the item. We reply within a few hours, 7 days a week.